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Many of barcelonize S.L experiences are weather dependent. If weather conditions are extreme to the extent that our service providers deem it necessary to cancel an activity you will be able to rebook for another date but your rebooked experience remains subject to weather conditions. In the case that a suitable alternative date cannot be agreed, a partial or full refund will be made depending on the activity. If a customer arbitrarily decides to cancel an activity due to weather conditions which are unpleasant but do not affect the safety of an activity, the above mentioned cancellation fees will stand.
MECHANICAL FAILURE OR ILLNESS
Where specific vehicles are featured, and in the event of mechanical breakdown or illness, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the event at short notice. Participants in these circumstances shall be offered a refund, an alternative date or an event of at least the same value.
If you have a problem or complaint on the day of an activity, please bring it to the attention of the host or event manager at the venue as soon as possible so they have a chance to put matters right. Barcelonize S.L will thoroughly investigate all complaints on behalf of the customer but if the service provider has not been informed on the day, we will find it difficult to act with any kind of authority if we only receive a letter of complaint after the event. In all cases, barcelonize S.L's liability shall be limited only to the cost of the sale price of the experience.
Barcelonize S.L will keep information about clients confidential. The client accepts that his/her personal data will be stored securely in accordance with data protection legislation and that this data may be passed to agents with whom barcelonize S.L has collaboration agreements in order to perform any services required by you. If you do not wish your information to be used for marketing, please let us know at our registered address.
OTHER TERMS AND CONDITIONS
Prices include all local taxes and are correct at the time of print, but we reserve the right to increase the price of any experience without notice. You will be notified of current prices at the time of your booking. Barcelonize S.L's liability for any claim or breach of obligation regarding any event shall not exceed the price of that activity. This excludes claims arising from personal injury or death due to the negligence of barcelonize S.L or any of our staff for whom we are responsible. Barcelonize S.L reserves the right to change these terms from time to time without reference to customers.
Your purchase and participation in any of our activities shall be constituted as acceptance of these terms and conditions.
Barcelonize S.L is a company registered in Spain and as such any disputes arising from these terms and conditions shall be dealt within the Spanish courts.
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